Frequently Asked Questions
Everything you need to know about your Sassy Woof experience.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck and chest circumference carefully, allowing for a two-finger gap for comfort, to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for items in their original, unworn condition with tags attached. Please note that custom or personalized items are final sale.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-7 business days. International shipping times vary by location, generally ranging from 10-21 business days.
Are Sassy Woof products machine washable?
To maintain the vibrancy and integrity of our fashion pieces, we recommend hand washing with mild soap and air drying. However, most adjustable harnesses can be machine washed on a cold, gentle cycle inside a laundry bag.
Do you ship worldwide?
Yes, we ship to most countries globally! Shipping costs and duties are calculated at checkout based on your specific location and local regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Afterpay.